Chipotle Fires Manager Who Asked Customers To Pay Before Ordering

 

A manager at a Chipotle in St. Paul, Minnesota was fired after refusing to serve customers unless they paid for their food before it was prepared. The incident happened on Thursday (November 15) and went viral after one of the customers, 21-year-old Masud Ali, shared videos of the incident on Twitter. 

In one of the videos, an employee tells the men, "You gotta pay, because you’ve never had money when you come in here." Another employee accuses the group of coming into the restaurant earlier in the week and leaving without paying for their food, something the men denied, claiming they were being stereotyped by the workers.

The men started loudly arguing about their treatment and eventually, police were called to calm the situation down.  

After the videos went viral, Chipotle fired the manager and issued a statement saying they "are committed to treating all of our customers fairly and with respect." 

But it turns out the manager might get her job back after it was uncovered that Masud Ali had bragged about not paying for food at other restaurants in the past. 

In multiple tweets that have since been deleted and date back to at least 2015, Ali defended the practice of dining and dashing, claiming, "We're just borrowing the food for a couple hours" and encouraged assaulting any workers who tried to stop them from leaving. 

After Chipotle was made aware of Ali's past tweets, they issued a second statement and said they are continuing to investigate the incident. 

"Our actions were based on the facts known to us immediately after the incident, including video footage, social media posts, and conversations with the customer, manager, and our employees. We now have additional information which needs to be investigated further. We want to do the right thing, so after further investigation, we will re-train and re-hire if the facts warrant it."

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